Terms and Conditions
Terms and Conditions
The Four Seasons Villa, Orlando, Florida, USA
Any bookings between us and the person making the booking are valid only after the booking form has been received and the full deposit paid. The party leader must sign the form and by doing so accepts these booking conditions on behalf of all persons named on the booking form (including those substituted or added by any subsequent amendments). A contract exists when you have paid a deposit and we receive your booking form. The deposit is non refundable.
The balance shown on the invoice must be paid by the due date, 8 weeks before the date of arrival at the property. If the balance is not paid by the due date, we reserve the right to cancel your booking and retain any deposit held. Cancellation charges shown below may apply. If the booking is made less than 8 weeks before departure, then the full amount is due on receipt of confirmation.
We accept various payment methods as follows:
1. Payment by cheque in Pounds Sterling - Send the cheque to our UK address
2. Payment by cheque's in US Dollars - Send the cheque to our address in the UK. (Details will be made available when you confirm your booking)
3. Payment by Credit Card via Pay Pal - This method carries a 4% surcharge on all transactions but is totally secure. Let us know you wish to pay using this method and we will send you all the payment details you require.
4. Payment by Bank Transfer - We accept Sterling, Dollar and Euro bank transfers. Details will be sent to you once you have made your booking. When you send the transfer you must elect to pay all relevant charges on you transfer form.
Any payments made to our Management Company in Florida will incur a 10% administration charge
Any cancellation must be notified to us in writing and signed by the Party Leader and becomes effective on the date it is received by us. Such communication should be sent by recorded delivery. All cancellations are subject to a charge, which is as follows: -
Notification before due arrival date:
more than 180 days 10% between 90 and 179 days 33% between 89 and 46 days 75% between 45 days and 0 days 100% |
To cover the costs of damage/breakages, a security deposit of £200/$360 is required to be paid with the balance of the invoice. This will be returned to you once we receive notification from the Management Company that no damage/breakage's have been found to the property or its contents. This is normally about 28 days after your return home. On arrival it is the responsibility of the Party Leader to check the inventory to establish it is accurate. Any discrepancies should be reported immediately to the Management Company.
Unless otherwise advised in writing, access to the property booked will not be allowed until after 4pm, local time. The property must be vacated by 10am on the day of departure. A charge of £20/$36 will be made if the property is vacated after 10am. This will be deducted from the security deposit.
On your departure day you should carry out the following duties as best you can. Failure to do this may result in extra cleaning and maintenance costs which we reserve the right to deduct from your security deposit.
1. Strip the linen from all beds and put it in the laundry room
2. Place all towels and other washable items in the laundry room
3. Ensure that all washing up of dishes, plates and glasses etc is done and the dishwasher is empty
4. Please ensure that the property is left tidy, close and lock all the doors and windows before leaving. Put the lock box for the key back on the wall.
You are responsible and liable for all damage/breakage's and losses during your stay, whether accidental or negligent. Before departure, you should inform our Management Company in Florida of any such instances and arrange for either replacement or payment. In the event of damage/breakage's and losses being discovered after your departure, the cost of repair/replacement will be deducted from your security deposit. In more serious cases of damage/breakage or loss, where the cost of repair/replacement is not covered fully by the security deposit, you will still be liable for payment of all associated costs.
Accommodation is reserved exclusively for the use of the persons named on the booking form and strictly no other persons are allowed to stay. Subletting, sharing and assignment are prohibited and to exceed the licensed number of occupants in a property is illegal and could invalidate your insurance. Certain standards of behaviour are expected from the local community and clients are requested to observe them. We reserve the right to terminate the agreement without notice should any members of the party cause annoyance, distress, damage or danger to the property, the owner or any third party. No refunds will be made in these circumstances. NO PETS ARE ALLOWED. NO SMOKING IS ALLOWED.
We have provided a computer which has Internet access, we cannot be held liable if an internet connection is not available.
We will not be under any obligation to pay compensation where any change to or cancellation of your holiday is caused by 'force majeure' circumstances or those outside our control, namely; war, or threat of war/s; riots; civil strife; industrial dispute; airline grounding; terrorist activity; natural or nuclear disasters; sickness; fire; adverse weather conditions; other acts of God; and all similar events.
The owner or owner's agent or servants, do not accept any liability for injury howsoever caused during your stay in the property. We (and our agents) do not accept liability for any loss, damage or additional expense incurred by any of the Party members in connection with the holiday, except where there is proven neglect. The extent of the liability shall not exceed the amount paid to us for the services and accommodation. It is a condition of this agreement that each member of the Party has comprehensive insurance cover.
It is agreed by all parties that in any action arising out of or in connection with this contract. English Law will govern, and exclusive jurisdiction is conferred on the English Courts. Should any part of this agreement be deemed by rule of law to be void, the remainder of this agreement will, if capable, continue in full force and effect.